Frequently Asked Questions

 

What types of products does MEHMAT offer?

MEHMAT specializes in a curated selection of stylish home decor items, including elegant acrylic mirror wall stickers that enhance the aesthetic of any room. Additionally, we offer exquisite jewelry, such as timeless pearl necklace sets, designed to elevate your look for special occasions.

How can I place an order on your website?

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you will provide your shipping information and payment details to complete your order.

What is your return policy?

We have a 7-day return policy. You may request a return within 7 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. For more details, please refer to our return policy.

How long does shipping take?

Orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. International orders may take 10-20 business days depending on the destination.

Do you offer international shipping?

Yes, we ship worldwide. However, customers are responsible for any customs fees, taxes, or import duties that may apply to their orders.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will evaluate the situation and provide instructions for returning the item.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package during transit.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please ensure that your payment method is valid and has sufficient funds to complete your purchase.